CannaPlus+ will be closed for Christmas from 4pm Monday December 23rd, re-opening Monday 6th January.
Special Offer: $49 initial consultations, use code ‘Christmas2024’ at checkout!

Southern Cross Affiliated Provider

Privacy
Policy

At CannaPlus Clinics Ltd. (“CannaPlus“), we are committed to maintaining the accuracy, confidentiality and security of your personal information. This Privacy Policy describes the personal information that we collect from or about you, how we use, and to whom we disclose that information.

1. Privacy Policy Effective for New Zealand
It is CannaPlus’s policy to comply with the privacy legislation within New Zealand. This Privacy Policy covers only those activities that are subject to the provisions of New Zealand’s privacy laws, as applicable. This Privacy Policy has a limited scope and application. Consequently, the rights and obligations contained in this Privacy Policy may not be available to all individuals.

What is Personal Information?
For the purposes of this Privacy Policy, personal information is any information about an identifiable individual, other than an individual’s business contact information when collected, used or disclosed for the purposes of enabling the individual to be contacted in relation to their business responsibilities.

2. What Personal Information Do We Collect?
You can visit our website without telling us who you are or revealing sensitive information about yourself, including your e-mail address. Our web server may collect information related to your visit to our website, including the IP address and domain used to access our website, the type and version of your browser, the website you came from to access our website, the page you entered and exited at, any website page within our website that is viewed by that IP address and what country you are from. We use this information to monitor our website’s performance (such as number of visits, average time spent, page views) and for our business purposes such as working to continually upgrade our website.

In addition, we collect the personal information that you submit to our website, such as your name, address and any other contact or other information that you choose to provide by, for example:

  • using the “contact us” portion of this website;
  • using the “book a consultation” portion of this website; or
  • using the “referrals” portion of this website; or
  • using the “take your free eligibility test.” portion of this website; or
  • corresponding with a representative of CannaPlus via e-mail using the hyperlinks created for that purpose.

Where you request information from us, we may use the e-mail address that you provide to send you information about offers on products and services that we believe may be of interest to you. If you have asked us to put you on an e-mail mailing list to provide you with certain information on a regular basis, or if we send you information about our offers on products and services by e-mail, you may ask us to remove you from the list at any time (using the unsubscribe instructions provided with each e-mail and on the site where you signed up).

3. How Do We Use Cookies?
When you visit our website, we may place a “cookie” on the hard drive of your computer to track your visit. A cookie is a small data file that is transferred to your hard drive through your web browser that can only be read by the website that placed the cookie on your hard drive. The cookie acts as an identification card and allows our website to identify you and to record your passwords and preferences. The cookie allows us to track your visit to the website so that we can better understand your use of our website so that we can customize and tailor the website to better meet your needs.

Most web browsers are set to accept cookies. However, on most web browsers you may change this setting to have your web browser either:

  • (i) notify you prior to a website placing a cookie on your hard drive so that you can decide whether or not to accept the cookie; or
  • (ii) automatically prevent the placing of a cookie on your hard drive.

It should be noted that if cookies are not accepted, you may not be able to access several web pages found on the website.

4. What about Links to other Websites?

Our website may contain links to or embedded frames of other websites that may be subject to less stringent privacy standards.

If you click on a link to such a third party website, a third party may also place a cookie on your hard drive. We cannot assume any responsibility for the privacy practices, policies or actions of the third parties that operate these websites. CannaPlus is not responsible for how such third parties collect, use or disclose your personal information. You should review the privacy policies of these websites before providing them with personal information.

5. Why Do We Collect, Use, and Disclose Personal Information?

The personal information collected through our website is used and disclosed to enable us to manage, maintain, and develop our operations, including for example,

  • to establish, maintain and manage our relationship with you so that we may provide you with, or receive from you, the products and services that have been requested;
  • to be able to comply with your requests (for example, if you prefer to be contacted at a business or residential telephone number and advise us of your preference, we will use this information to contact you at that number);
  • to the extent permitted by law, send you marketing materials that we believe may be of interest to you;
  • to protect us against error, fraud, theft and damage to our goods and property;
  • to enable us to comply with applicable laws or regulatory process;
  • for the purposes described elsewhere in this Privacy Policy; and
  • any other reasonable purpose to which you consent.

Your personal information may be shared with our employees, contractors, consultants, affiliates and other parties who require such information to assist us with establishing, maintaining and managing our relationship with you.

We may collect, use or disclose your personal information without your knowledge or consent where we are permitted or required by applicable law or regulatory requirements to do so.

6. Secondary Marketing

To the extent permitted by applicable law, we may use your personal information (e.g. your contact information) to send you information about offers on goods and services that we believe may be of interest to you.

If you have asked us to put you on an e-mail mailing list to provide you with certain information on a regular basis, or if we send you information about our offers on goods and services by e-mail, you may ask us to remove you from the list at any time (using the unsubscribe instructions provided with each e-mail and on the site where you signed up). Alternatively, please feel free to contact our Privacy Officer.

7. Analytics

We use third party analytics tools to help us measure traffic and usage trends for our website. These tools may use cookies and other technologies to collect information about your use of our website. These tools collect information sent by your device or our website and other information that assists us in improving our website. This information may be used to, among other things, analyse and track data, determine the popularity of certain content, and better understand your online activity.

For example, we may use Google’s Universal Analytics and Facebook Analytics to better understand who is using our website and how people are using it. Google and Facebook may use for example cookies, pixel tags and other technologies to collect and store information such as website pages visited, places where users click, time spent on each website page, IP address, type of operating system used, location-based data, device ID, search history, and phone number. We may use this information to improve our website and as otherwise described in this Privacy Policy (including, for example, for the purposes of sending you marketing materials that we believe may be of interest to you).

8. Your Consent is Important to Us

By using our website, we assume that you have consented to the collection, use and disclosure of your personal information as explained in this Privacy Policy.

9. Choice/Opt-Out

You may change or withdraw your consent at any time, subject to legal or contractual obligations and reasonable notice, by contacting our Privacy Officer using the contact information set out below. All communications with respect to such withdrawal or variation of consent should be in writing and addressed to our Privacy Officer. In certain circumstances, the withdrawal of consent may render us unable to continue to provide products or services where the collection, use or disclosure of your personal information is necessary to provide the product or service.

We assume that, unless you advise us otherwise, you have consented to the collection, use and disclosure of your personal information as explained in this Privacy Policy.

10. How is Your Personal Information Protected?

CannaPlus endeavours to maintain physical, technical and procedural safeguards that are appropriate to the sensitivity of the personal information in question. These safeguards are designed to prevent your personal information from loss and unauthorized access, copying, use, modification or disclosure.

11. Updating Your Personal Information

It is important that the information contained in our records is both accurate and current. If your personal information happens to change during the course of our relationship, please keep us informed of such changes.

In some circumstances we may not agree with your request to change your personal information and will instead append an alternative text to the record in question.

12. Access to Your Personal Information

You can ask to see your personal information. If you want to review, verify or correct your personal information, please contact our Privacy Officer. Please note that any such communication must be in writing.

When requesting access to your personal information, please note that we may request specific information from you to enable us to confirm your identity and right to access, as well as to search for and provide you with the personal information that we hold about you. We may charge you a fee to access your personal information; however, we will advise you of any fee in advance. If you require assistance in preparing your request, please contact our Privacy Officer.

Your right to access the personal information that we hold about you is not absolute. There are instances where applicable law or regulatory requirements allow or require us to refuse to provide some or all the personal information that we hold about you. In addition, the personal information may have been destroyed, erased or made anonymous in accordance with our record retention obligations and practices. In the event that we cannot provide you with access to your personal information, we will endeavour to inform you of the reasons why, subject to any legal or regulatory restrictions.

Inquiries or Concerns?

If you have any questions about this Privacy Policy or concerns about how we manage your personal information, please contact our Privacy Officer by telephone, in writing or by e-mail. We will endeavour to answer your questions and advise you of any steps taken to address the issues raised by you. If you are dissatisfied with our response, you may be entitled to make a written submission to the Privacy Commissioner.

13. Privacy Officer

We have appointed a Privacy Officer to oversee compliance with this Privacy Policy. The contact information for our Privacy Officer is as follows:

CannaPlus Ltd.
231 Ponsonby Road
Auckland
1011
Attention: Privacy Officer
Phone: 09 218 3411
E-mail: info@cannaplus.co.nz

14. Revisions to this Privacy Policy

CannaPlus from time to time, may make changes to this Privacy Policy to reflect changes in its legal or regulatory obligations or in the manner in which we deal with your personal information. We will post any revised version of this Privacy Policy on our website, and we encourage you to refer back to it on a regular basis.

This Privacy Policy was last updated on Feb 23, 2022.

15. Interpretation of this Privacy Policy

Any interpretation associated with this Privacy Policy will be made by our Privacy Officer

This Privacy Policy includes examples but is not intended to be restricted in its application to such examples; therefore, where the word “including” is used, it shall mean “including without limitation”.

This Privacy Policy does not create or confer upon any individual any rights or impose upon CannaPlus any rights or obligations outside of, or in addition to, any rights or obligations imposed by New Zealand’s privacy laws, as applicable. Should there be, in a specific case, any inconsistency between this Privacy Policy and New Zealand’s privacy laws, as applicable, this Privacy Policy shall be interpreted, in respect of that case, to give effect to, and comply with, such privacy laws.